REFUND & RETURN POLICY

Fiesta Fancies

Last updated: January 2026

Because our products are custom-made and personalized, please read this policy carefully.

Understanding Our Return & Refund Policy

🚫 All custom and personalized items are FINAL SALE.

This includes:

• Personalized names

• Custom dates

• Custom designs

• Made-to-order products

We do not accept returns, exchanges, or refunds for:

• Incorrect personalization provided by the customer

• Change of mind

• Event cancellations

• Delayed shipping once shipped

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective:

1. Contact us within 48 hours of delivery

2. Include clear photos of the damage

3. We will offer a replacement or store credit, at our discretion

📧 Email: shop@fiestafancies.com

LOST PACKAGES

• Once marked “delivered” by the carrier, Fiesta Fancies is not responsible for lost or stolen packages

• Please contact the shipping carrier directly

NON-CUSTOM ITEMS (IF APPLICABLE)

If a product is not personalized, returns may be accepted within 7 days of delivery:

• Item must be unused

• Buyer pays return shipping

• Original shipping fees are non-refundable

CONTACT US

📧 Email: shop@fiestafancies.com
🌐 www.fiestafancies.com